Terms and Conditions

Returns Policy

A full refund will be provided to any goods returned to our warehouse, unopened in their original packaging and within 30 days. Shipping expenses, in both directions, are not refundable.

If the goods you receive are faulty, we will replace those goods if they are returned to our warehouse within 30 days of purchase. Reimbursement for shipping expenses will be up to the value of the original quoted shipping cost.

Overdue accounts will have a $20 admin fee/month. 

After 30 days returns and refunds are subject to manufacturers warranty.

Privacy

The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.

Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorized by our bank, using secure encryption.

Delivery Times

We will process your order within 1 business day following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow up to 5 days for delivery domestically, or 1 week internationally.

We are committed to providing you with the best shopping experience and ensuring that your orders reach you as quickly as possible. However, due to unforeseen circumstances with our external suppliers, there may be potential delays in the delivery of products/stock that is held with external suppliers. 

What You Need to Know: 

1. Affected Products: The delays primarily impact items sourced from external suppliers. Products fulfilled directly from our warehouse are not affected.

2. Expected Delays: While we are working diligently to minimize any disruptions, some orders may experience delays of up to 5-6 weeks.

3. Order Status Updates: You can check the status of your order anytime by logging into your account. We will also send you regular updates via email.

4. Customer Support: Our customer support team is here to help. If you have any concerns or need assistance, please contact us at info@impactoffroad.co.nz or 0800 46 46 72.We sincerely apologize for any inconvenience this may cause and appreciate your understanding and patience as we navigate these challenges. Your satisfaction is our top priority, and we are committed to resolving these issues as quickly as possible.

Thank you for your continued support.